Barnslate support

Current version

Barnslate 1.0 is coming soon. The public release will cost $14.99 with Family Sharing and requires an iPhone running iOS 26 or later. Download details and release notes will be posted here when available.

Known issues

Before launch, build-specific issues are handled directly with testers. If you’re using a test build, include its version and build number when reporting a problem.

We will list known issues for the public release here.

Common fixes

• If you’re testing Barnslate, install the newest TestFlight build available to you and confirm the iPhone is running iOS 26 or later.
• Close and reopen Barnslate. If the interface remains stuck, restart the iPhone.
• Check that the homestead you intended to use is active.
• Before deleting the app, verify that you have a separate, restorable backup.

Backup guidance

Keep an encrypted backup somewhere other than the iPhone, along with a separate copy of its passphrase. You will need that passphrase to restore the backup.

Before replacing a device or deleting the app, check your last verified backup and make sure you can reach the file. CSV exports are readable record data; use an encrypted backup to restore your homestead, including photos and attachments.

Privacy and diagnostics

Barnslate is designed without a support, crash-reporting, or analytics SDK. A diagnostic package is created only when you ask for one, and you can review it before sending it.

Diagnostics may include the app version and build, iOS version and device class, schema and backup versions, storage mode, recent stable error codes, subsystem state, last-backup status, and aggregate counts.

They exclude record contents, homestead and record names, passphrases, CloudKit identifiers, participants and invitations, attachment contents, search text, clipboard contents, notification contents, and private file paths. See the privacy policy for the complete data-handling explanation.

Response expectations

Glacierline Studio handles support by email. Response times will vary until the app is released.

For help with a build, include the Barnslate version and build, iOS version, iPhone model or device class, what you were doing, what you expected, and what happened. Include only the private record details needed to explain the problem.